Sa2web Refund, cancellation and delivery policy

Digital delivery

Products are digital software licenses and deployment materials. After successful payment, license rights are allocated to the signed-in account, and deployment packages or activation information are provided through the download center, administrator channel or order contact email.

Cancellation before payment

Unpaid orders do not create license rights or delivery obligations. You may abandon the payment flow or contact support to cancel the unpaid order record.

Refund review scope

Refund requests may be reviewed for duplicate payment, failed or missing delivery, major service unavailability that we cannot resolve within a reasonable time, or other cases required by applicable law or a separately signed agreement.

To request a refund, please contact us via Live Chat or email at support@sa2web.com.

Non-refundable cases

Because licenses and deployment materials are digital goods, completed orders are generally not refundable after license activation, package delivery, deployment assistance, or actual use has begun, unless required by law or otherwise agreed in writing.

Delivery support

If you cannot receive a license, download package or deployment instruction after payment, contact support@sa2web.com. We will verify the order and provide reasonable delivery assistance.

How refund requests are handled

Refund requests should include the order account, payment record and issue description. We may verify payment status, license usage, delivery logs and support records before approving, rejecting or partially resolving a request.