Recording and Replay

Goal

Use enterprise/professional recording and replay to review a user's or administrator's remote browser session.

Prerequisites

• The current deployment supports full functionality, and system info deploy should be full.
• Your account has "Replay" permissions from the user or admin list.
• Replay records already exist.

Steps

Enable recording:

1. Go to "Group Management > Group List".
2. Find the target group, click "Group Permissions", select "Recording and Replay", and click "Save".
3. Users in this group enter recording mode when they browse.

View recordings:

1. Go to "User Management > User List" or "Admin List".
2. Find the target user and click "View Recording and Replay".
3. Select a visit record on the replay page.
4. Use play, pause, and progress controls to review the session.
5. For troubleshooting, combine user logs, access time, and site name.

Verification

• The replay page loads visit records.
• Playback shows user screen activity and key events.
• Non-enterprise/professional deployments show that the current version does not support this feature.

FAQ

• Recording and replay is an enterprise/professional feature and may be unavailable in basic deployments.
• If replay resources cannot load, check object storage, /__replay__/ resource access, and deployment logs.
• Replay data contains user behavior and should be protected by audit and privacy rules.